# How Your Machine Arrives · Freight & Delivery

- **URL:** https://janitori.com/pages/freight-delivery

**Commercial floor equipment doesn't ship in a box with a doorbell ring.** It ships LTL freight: strapped to a pallet, on a truck, insured. Here is exactly what happens after you order, so nothing surprises you.

## What LTL freight means

**LTL (less-than-truckload)** is how machines from 200 to 800 lb travel. Your machine is bolted and strapped to a wooden pallet, wrapped, and loaded on a freight truck. Every Janitori machine ships with **liftgate service included**: the truck has a powered platform that lowers the pallet to the ground. You do not need a forklift, a loading dock, or extra hands.

## The delivery, step by step
- **We confirm your order and ship date.** You get the tracking and carrier details by email as soon as the machine leaves the warehouse.
- **The carrier calls you.** Freight is delivered by appointment. The carrier phones to book a delivery window that works for you. Nothing shows up unannounced.
- **The truck arrives, the liftgate lowers your pallet.** Curbside or as close as the truck can safely get. From there it rolls on a pallet jack or walks off the pallet.
- **Inspect before you sign.** Count the pieces. Look for punctures, crushed corners, bent parts. Note ANY damage in writing on the delivery receipt before the driver leaves. This one habit protects you completely.
- **Unbox and go.** Cut the straps, roll the machine off, keep the paperwork. Batteries and charger are in the crate.

## If something arrives damaged

**Every shipment is insured, and we run the claim, not you.** Note the damage on the delivery receipt, take photos, and call or text us at [1-888-287-3732](tel:18882873732). You never argue with a freight carrier. That is our job.

## Questions before you order?

Call or text [1-888-287-3732](tel:18882873732) (Mon–Fri 9–5 ET) or [request a quote](/pages/get-a-quote) and we'll confirm freight details for your exact address.